Refunds & Returns Policy

At nesttriby, we take pride in crafting handmade boho jute crossbody bags with love and care. If you’re not completely satisfied with your purchase, we’re here to help!

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must:
✔ Be unused, in original condition, and free from any damage.
✔ Be returned in its original packaging to ensure safe transit.
✔ Include a receipt or proof of purchase.

Non-Returnable Items

Due to the handmade nature of our products, certain items cannot be returned, including:
❌ Personalized orders (as they are made specifically for you).
❌ Gift cards and sale items (discounted items are final sale).
❌ Used or damaged products (unless they arrived defective or faulty).

Refunds

Once we receive and inspect your returned item, we will notify you via email. If your refund is approved, we will process it, and the amount will be credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:
🔹 Check your bank account again.
🔹 Contact your credit card company, as it may take time for the refund to be processed.
🔹 If the issue persists, email us at [email protected], and we’ll be happy to assist.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please contact us at [email protected] before sending the item back.

Gifts

🎁 If your item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the return. If the item wasn’t marked as a gift, the refund will go to the original purchaser.

Shipping Returns

To return your product, mail it to: ..

📌 Important Notes:

• Return shipping costs are the buyer’s responsibility and are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• For higher-value items, we recommend trackable shipping or shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

If you have any questions, feel free to reach out to us at [email protected]. We’re happy to assist! 😊